Charting Sequential Person Transfers Between Devices, Agents, and Robots

March 2021

Charting Sequential Person Transfers Between Devices, Agents, and Robots

Authors:

Xiang Zhi Tan, Michal Luria, Aaron Steinfeld, and Jodi Forlizzi

Abstract:

In the not-so-distant future, people in service experiences are likely to interact with more than a single intelligent system, often sequentially, including different robots and devices. However, there has been sparse work exploring the characteristics of transferring people from one intelligent system to another. This paper aims to create a context-independent taxonomy to differentiate and categorize the transfer of users across robots, devices, and human staff in service interactions. We conducted two sets of design workshops where participants generated scenarios of human-multi-robot interactions and existing person transfers. Using the outcomes of both workshops, we analyzed scenarios and constructed a taxonomy for person transfers with 4-dimensions: Rationale, Type, Design, and Information Shared. We showcase different ways to utilize the taxonomy, and, through it, we discuss the trade-offs and design considerations in the implementation of person transfers.
@conference{Tan-2021-126782,
author = {Xiang Zhi Tan And Michal Luria And Aaron Steinfeld And Jodi Forlizzi},
title = {Charting Sequential Person Transfers Between Devices, Agents, and Robots},
booktitle = {Proceedings of 16th ACM/IEEE International Conference on Human-Robot Interaction (HRI '21)},
year = {2021},
month = {March},
pages = {43 - 52},
}
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